No, and this is by design. The Game has no account and stores progress only on your device, so nothing is uploaded anywhere. Progress is lost if you delete the Game, clear its data, switch devices, or reinstall. There is nothing on our side to restore from — which is also why we cannot read your save.
New ad units take a few hours to start serving, and fill rate is lower before the Game is listed on the stores. If the "watch ad" button reports that no ad is available, try again later, or check that you have an internet connection. Watching an ad is always optional; every reward in the Game can also be earned by playing.
Open Settings (gear icon on the home screen) → Privacy settings and ad preferences. On iOS you can additionally disable tracking in the system settings. Turning personalisation off does not remove ads. Details are in the Privacy Policy.
A reward is granted only when the ad is watched to completion. If you closed it early, nothing is granted. If you are certain you finished the ad and still received nothing, email us with the approximate time and which reward it was; we will investigate.
Every level in the Game is generated and verified to be solvable before release. If you believe a level is genuinely unsolvable, send us the level number and a screenshot — that is the kind of report we act on fastest.
No — there are no purchases and no subscriptions. No level, feature or item is locked behind a payment; everything can be earned by playing, and rewarded ads are always optional. If you ever see a paywall or a price inside the game, please send us a screenshot — it should not be there.
Email us. Please describe what you expected, what happened instead, and whether it happens every time. Screenshots or screen recordings are welcome. Feature suggestions are read, even when we cannot reply to each one.
For anything related to privacy — including accessing or deleting data, or withdrawing ad consent — see the Privacy Policy or email the address above.
不能，这是设计使然。游戏没有账号，进度只保存在你的设备上，不会上传到任何地方。 删除游戏、清除数据、换设备或重装都会导致进度丢失。我们这边没有可恢复的副本 —— 这也是我们无法读取你存档的原因。
新建的广告单元需要几小时才开始放量，游戏未上架前填充率也会偏低。如果"看广告"按钮提示 暂无可播广告，稍后重试或检查网络即可。看广告始终是可选的，游戏里所有奖励也都能靠正常游玩获得。
打开设置（首页齿轮图标）→ 隐私设置与广告偏好。iOS 还可在系统设置里关闭跟踪。 关闭个性化不会移除广告。详见隐私政策。
只有在广告完整播放结束时才会发奖；中途关闭不会发放。如果你确认已看完却仍未到账， 请把大概时间和对应奖励发邮件给我们，我们会核查。
游戏内所有关卡在发布前都经过生成与可解性校验。如果你确信某关确实无解， 请把关卡编号和截图发给我们 —— 这类反馈我们处理得最快。
没有，也没有订阅。游戏内不存在需要付费才能解锁的关卡、功能或道具， 所有奖励都能通过正常游玩与自愿观看广告获得。如果你在某个页面看到付费提示， 请把截图发给我们 —— 那不该出现。
直接发邮件。请说明你期望的结果、实际发生了什么、是否每次都复现；截图或录屏更好。 功能建议我们会看，但无法逐条回复。
涉及隐私的一切（包括访问或删除数据、撤回广告同意），请参阅隐私政策， 或直接发邮件到上面的地址。